COMPANY POLICIES

Here, you will find some of the company's policies for you to view. These policies set out our approach to business, our employees, our customers and the environment. Please take a moment to read them.

  • Health & Safety Policy

    The Company recognises that maintaining good health and safety standards are essential for the business to be successful and this Health and Safety Policy Statement is displayed in the communal kitchen area and Canteen area for shop floor staff.

     

    Lakeside’s general policy is to show its commitment to the Health and Safety at Work Act (1974) and Management of Health and Safety at Work Regulations 1999 by the following:

     

    • To provide adequate control of the health and safety risks arising from our work activities with risk assessments and workplace inspections.
    • To provide a safe place of work, including access and egress.
    • To consult with our employees on matters affecting their health and safety.
    • To provide and maintain safe plant and equipment.
    • To ensure safe handling and use of substances.
    • To provide information, instruction and supervision for all employees.
    • To ensure all employees are competent to do their tasks, and to give them adequate training.
    • To prevent accidents and cases of work-related ill health.
    • To maintain a safe and healthy work environment and to review the Health and Safety Policy as necessary and at regular intervals.
    • To safeguard visitors and contractors who enter the premises.

     

    All employees have to:

     

    • co-operate with supervisors and managers on health and safety matters.
    • not interfere with anything provided to safeguard their health and safety.
    • take reasonable care of their own health and safety and report all health and safety concerns to an appropriate person.
  • Environmental Policy

    Lakeside Industries Limited is committed to leading the industry in minimizing the impact of its activities on the environment. The key points of its strategy to achieve this are:

     

    • Minimize waste by evaluating operations and ensuring they are as efficient as possible.
    • Minimize toxic emissions through the selection and use of its fleet and the source of its power requirement
    • Actively promote recycling both internally and amongst its customers and suppliers
    • Source and promote a product range to minimize the environmental impact of both production and distribution, in particular, in the use of timber from environmentally well managed forestry sources and in the use of accredited recycled aluminium.
  • Quality Policy

    It is the Policy of Lakeside Industries Ltd that all products manufactured and delivered are:

     

    • Fit for the purpose for which they are intended
    • Conform in all respects to customers’ specifications
    • Conform to specific customer quality standards
    • Are made utilising quality systems in accordance with the requirement of ISO 9001:2015

     

    To achieve this, Lakeside Industries are committed to comply with the  requirements of ISO 9001:2015 in all aspects of the Company’s Management System. Lakeside Industries is committed to continually improve the effectiveness of the Quality Management System. All products will at all times be manufactured and delivered under the strict control of the Company’s defined system for Quality Assurance.

     

    In addition, the defined Quality Assurance system is designed to ensure that the Company development proceeds towards its strategic goals

     

    • To achieve steady and sustainable growth by improvements in technical and operational efficiency.
    • To monitor and take advantage of all opportunities to broaden the client base particularly where this will take the Company into new and expanding markets.
    • To improve the Company’s ability to meet current expectations and needs of its customers and anticipate future market opportunities.
    • To develop the Company’s stature and meet the foregoing goals by effective training and development of personnel and the provision of the necessary equipment and resources.

     

    This policy will be communicated to all staff at induction, at Quality Training sessions and posted on the Notice Board.  This policy will be reviewed annually, or as a result of:

     

    • Changes to the ISO Quality Standards
    • Recommendations following quality audits
    • Changes in operational procedure
  • Equal Opportunities Policy

    General Statement

    The Company is an Equal Opportunity Employer. The following statement, relating to staff, has been approved by the Board of Directors:

     

    The Company, confirms its commitment to a comprehensive policy of Equal Opportunities in employment in which individuals are selected and treated on the basis of their relevant merits and abilities and are given Equal Opportunities within the Company. The aim of this policy is to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice. The Company is committed to a programme of action to make this policy fully effective.

     

    It is the Company's policy as an employer to treat all people with dignity and respect, equally irrespective of race, ethnic origin, gender, marital or parental status, sexual orientation, religion or belief, disability including mental health, age or political belief. The Company's Policy on the Recruitment and Employment of Ex-Offenders will also be taken into account.

     

    Race Relations Amendment Act 2000 (RRAA)

    As part of its overall policy on equal opportunities the Company is fully committed to achieving centrality for racial equality in all aspects of employment practice and policy and meeting the requirements of the RRAA through the general and specific duties. It is committed to eliminating all forms of race discrimination and to promoting equality of opportunity and good race relations between people of different racial groups in all of its functions and activities. Arrangements for achieving this are set out within the Company’s Race Equality Policy and associated Race Equality Statements and Action Plans for each function. These are reported on regularly to the Board of Directors via the Equality and Diversity Board (EDB) and will be linked to published equal opportunities action and implementation plans as necessary.

  • Privacy Policy

    1. Introduction

     

    1.1 We are committed to safeguarding the privacy of all individuals who interact with our business, in particular, our customers, suppliers, employees, product users, and website visitors.

    1.2 This policy applies where we are acting as a data controller with respect to the personal data of our customers, suppliers, employees, product users, and website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

    1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

    1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls in the section below titled “Cookie Policy”.

    1.5 In this policy, "we", "us" and "our" refer to Lakeside Industries Limited.  For more information about us, see Section 13.

     

    2. Credit

     

    2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

     

    3. How we use your personal data

     

    3.1 In this Section 3 we have set out:

    (a) the general categories of personal data that we may process;

    (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

    (c) the purposes for which we may process personal data; and

    (d) the legal bases of the processing.

    3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

    3.3 We may process your account data ("account data").  The account data may include your name and email address.  The source of the account data is you or your employer.  The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

    3.4 We may process your personal data that are provided in the course of the use of our services ("service data").  The service data may include your name, work address, email address and telephone number.  The source of the service data is you or your employer.  The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

    3.5. We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.  The legal basis for this processing is our legitimate interests, namely the proper administration of our business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

    3.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us ("transaction data").  The transaction data may include your contact details and the transaction details.  The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our business.

    3.7 We may process information that you provide to us for the purpose of sending you information about our products including user guides and safety information.  The legal basis for this processing is our legitimate interests, namely the proper administration of our business and the dissemination of safety related information.

    3.8 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

    3.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.  The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

    3.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.  The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

    3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

    3.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.

     

    4. Providing your personal data to others

     

    4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

    4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

    4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.  We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

     

    5. International transfers of your personal data

     

    5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

    5.2 The hosting facilities for our website are situated in The UK and our own servers are located in the UK.  Consequently, we do not transfer your data to countries outside the EEA.

     

    6. Retaining and deleting personal data

     

    6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

    6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

    6.3 We will retain your personal data for a minimum period of twelve years following the end of the financial year in which we have our last communication or transaction with you.

    6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

     

    7. Amendments

     

    7.1 We may update this policy from time to time by publishing a new version on our website.

    7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

    7.3 We may notify you of changes to this policy by email.

     

    8. Your rights

     

    8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

    8.2 Your principal rights under data protection law are:

    (a) the right to access;

    (b) the right to rectification;

    (c) the right to erasure;

    (d) the right to restrict processing;

    (e) the right to object to processing;

    (f) the right to data portability;

    (g) the right to complain to a supervisory authority; and

    (h) the right to withdraw consent.

    8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

    8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

    8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

    8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

    8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

    8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

    8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

    8.10 To the extent that the legal basis for our processing of your personal data is:

    (a) consent; or

    (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

     and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

    8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

    8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

    8.13 You may exercise any of your rights in relation to your personal data by written notice to us.

     

    9. Our details

     

    9.1 This website is owned and operated by Lakeside Industries Limited

    9.2 We are registered in [England and Wales] under registration number 09815550 and our registered office is at Unit 19 Howard Road Redditch B98 7SE.

    9.3 Our principal place of business is at Unit 19 Howard Road Redditch B98 7SE.

    9.4 You can contact us:

    (a) by post, to the postal address given above;

    (b) using our website contact form;

    (c) by telephone, on the contact number published on our website from time to time; or

    (d) by email, using the email address published on our website from time to time.

  • Cookie Policy